1. Introduction

Welcome to CTRL+PLAY. We are committed to protecting your privacy and ensuring you have a positive experience when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our branches.

By accessing or using our services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

• Personal Information: This includes information that can be used to identify you personally, such as your name, email address, phone number, and payment information (for bookings).
• Usage Data: Information about how you access and use our services, including IP address, browser type, operating system, pages viewed, and time spent on our services.
• Device Information: Information about the device you use to access our services, including device model, operating system, unique device identifiers, and mobile network information.
• Location Information: With your consent, we may collect precise location data from your device when you use our mobile application.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services.
• Process your bookings and transactions.
• Improve, personalize, and expand our services.
• Understand and analyze how you use our services.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
• Send you push notifications (if you opt-in).
• Find and prevent fraud.

4. How We Share Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Your Choices

You have certain choices regarding the information we collect and how it's used:

• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by following the instructions in the email.
• Location Information: You can disable location services on your device at any time.
• Access and Update Your Information: You may review or change the information in your account by logging into your account settings.

6. Data Security

We implement reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information and terminate the child's account.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: business@ctrlplay.my